New HIE Platform Migration launched on February 2nd, 2026 FAQ: Read Important Information Click Here!
New HIE Platform Migration launched on February 2nd, 2026 FAQ: Read Important Information Click Here!
SacValley Medshare is excited to announce that we are enhancing our services and capabilities with KPI Ninja by Health Catalyst in January 2026.
We, at SacValley MedShare, believe in “Transforming data from moveable to useable” through our partnership with Health Catalyst and leveraging KPI Ninja as our new information-exchange platform we will have enhanced capabilities to deliver health and social services information to our members in ways that will make it useful and actionable by utilizing single sign-on solutions, enhanced FHIR capability, API integration, and enhanced analytic and intelligence functionality.
Training for the new CaliforniaCare360™ Member Portal has begun for all SacValley MedShare participants.
User Guide Available Now: Click Here for User Guide (Pro Tip: turn on Presenter notes)
On-Demand Training: On-demand training videos and additional self-paced resources will be available soon.
We are committed to ensuring all participants are fully prepared to use the new platform successfully. Additional training materials, instructions, and updated schedules will be shared as they become available.
If you would like to request individual training, please contact us at:
support@sacvalleyms.org
Why is SacValley MedShare migrating to a new platform?
SacValley MedShare is transitioning to a new Health Information Exchange (HIE) platform called CaliforniaCare360™ to provide participants with a more modern, efficient, and secure experience when accessing patient information.
This migration ensures our network continues to support high-quality care coordination with improved technology and performance.
How does this migration benefit my organization and my patients?
The new CaliforniaCare360™ platform offers significant improvements that support faster workflows and better access to patient data. Key benefits include:
With CaliforniaCare360™, participants will have broader access to timely and accurate patient data, enabling better care coordination with greater efficiency, reliability, and safety.
When is the migration happening?
The migration to the new SacValley MedShare portal, CaliforniaCare360™, began on Monday, February 2, 2026. End users have been sent their login credentials for the new platform. If you have questions or have not yet received your credentials, please contact support@sacvalleyms.org.
The CareAlign portal will stay active through February 27 to support a seamless transition. After February 27, it will be retired, and CaliforniaCare360™ will become the main portal for accessing HIE data.
Will my login or access change?
Yes. All users will receive new login credentials for the CaliforniaCare360™ Member Portal.
Credentials are being sent out today via email from: universe.no-reply@healthcatalyst.net
This email is legitimate and not spam. If you do not see it, please check your Spam/Junk folder.
What if I don’t receive my credentials or can’t log in?
If you do not receive your login information or experience any access issues, support is available:
What training is available for the new platform?
Training and support resources are being provided to ensure all participants are fully prepared.
Additional materials and instructions will be shared as they become available.
Can I request individual training for my organization?
Yes. If your team would like one-on-one or customized training, please contact: support@sacvalleyms.org
Direct Secure Messaging Users (DSM) were migrated and you will need to renew access?
To access DSM:
If you have an active DSM account but do not see the Direct Messaging tile, please contact our support team right away at support@sacvalleyms.org so we can assist you.
Who should I contact with questions during the transition?
Our team is here to help throughout the migration process. For any questions, technical issues, or support needs, please reach out through: