SacValley MedShare transitioned to a new Health Information Exchange (HIE) platform in early 2026, California Care360™, to provide participants with a more modern, efficient, and secure way to access patient information.

The new platform strengthens our ability to support high-quality care coordination through improved technology, performance, and access to timely patient data.

How does the platform benefit my organization and my patients?
California Care360™ provides an improved experience designed to make patient information easier to access and use at the point of care. Key benefits include:

• Simplified, user-friendly navigation: Find patient records, review clinical summaries, and access tools with fewer clicks.
• Centralized patient information: Access a more complete view of the patient record in one place.
• Improved patient identity matching: Powered by Rhapsody Identity EMPI, the platform links patient identities across participating organizations to help reduce duplicate records and improve accuracy.
• Streamlined login and single sign-on (SSO) options, where available: Reduce password fatigue and provide quicker access to the system.
• Enhanced reporting and analytics: Gain insights that can support quality improvement, operational planning, and population health initiatives.
• Advanced security: Strengthened protection of sensitive patient information and continued support for applicable compliance requirements.

With California Care360™, participants have broader access to timely, accurate patient information, helping support more efficient, reliable, and coordinated care.

Do I need new login credentials for California Care360™?
Yes. Users received new login credentials for the California Care360™ Member Portal.

Credentials were sent by email from universe.no-reply@healthcatalyst.net. This is a legitimate email address. If you do not see the message in your inbox, please check your Spam or Junk folder.

What if I didn’t receive my credentials or can’t log in?
If you did not receive your login information or are experiencing access issues, our support team can help.

Email: support@sacvalleyms.org
Service Desk: Click here to submit a help request

What training is available for the new platform?
Training and support resources are available to help participants get comfortable using California Care360™.

• Live training: Available now
• User Guide: Click here for the User Guide
• Quick Start Guide: Click here
• On-Demand Training Videos: Coming soon

Additional resources and instructions will be shared as they become available.

Can my organization request individual or group training?
Yes. We are happy to provide additional training for your organization. If your team would benefit from one-on-one, group, or customized training, please contact support@sacvalleyms.org.

What do Direct Secure Messaging (DSM) users need to do?
Direct Secure Messaging users were migrated to California Care360™. To access DSM:

1. Log in to the SacValley MedShare California Care360™ portal.
2. Select the Direct Messaging tile on the landing page.
3. If you have an active DSM account but do not see the Direct Messaging tile, contact support@sacvalleyms.org for assistance.

Who should I contact with questions about California Care360™?
The SacValley MedShare team is available to assist with onboarding, access questions, technical issues, and other support needs.

Email: support@sacvalleyms.org
SacValley MedShare Service Desk: Click here for the Service Desk